ChargePoint Broadcasts Plans To Enhance Its EV Charging Community Reliability

On August 8, 2023, electrical automobile charging firm ChargePoint introduced its new plan to “method one hundred pc EV charger uptime” throughout its community. Segments of the plan embrace what the corporate describes as 24/7 proactive station monitoring, utilizing machine studying to hurry identification of stations which might be down, in addition to integrating predictive analytics to maintain the entire thing operating easily. 

What Does That Imply? 

ChargePoint says that it at present has over 243,000 lively charging ports in its community. These charging stations are in fixed contact with its principal Community Operations Heart (NOC), which the corporate says permits it to supply 24/7 monitoring. That method, it might extra rapidly notify station homeowners of any points, in addition to get upkeep groups on web site to handle issues. 

The machine studying portion includes “robotically course of[ing] massive information feeds” in addition to scanning social media mentions to extra rapidly establish particular person stations with issues. In different phrases, the following time that EV customers complain on social media a few ChargePoint station being busted, its machine studying algorithms may probably decide it up and get it the eye it deserves. 

ChargePoint’s announcement doesn’t listing particular social media platforms by identify. It’s not clear at this level whether or not it plans to scan the crowdsourced public EV charging station app PlugShare for complaints and/or points, which looks like a probably helpful information supply on this occasion. RideApart has reached out to ChargePoint for clarification on this matter and can replace this piece if and once we hear again. 

ChargePoint - Map of US ChargePoint Locations - August 9, 2023

ChargePoint – Map of US ChargePoint Areas, screencapped August 9, 2023

PlugShare - Map of US ChargePoint Locations - August 9, 2023

PlugShare – Map of ChargePoint Public Charging Stations, screencapped August 9, 2023

Why It Issues 

Two surveys at present try to assess EV expertise satisfaction with possession in 2023: the JD Energy Electrical Car Expertise Public Charging Examine, and the Plug In America EV Driver Survey. The latest JD Energy survey dates from 2022, whereas the newest Plug In America survey dates from 2023 as of August 9, 2023. (It’s price noting right here that JD Energy moved to a quarterly survey format with 2023, and that it’s as a consequence of launch a brand new report on August 16, 2023.) 

In line with the 2022 JD Energy survey, contributors reported two main points with public charging networks in 2022: Station entry in areas the place there “are gaps in closely traveled routes and in high-density areas for individuals who don’t have entry to residential charging, however most significantly, designed with issues for customers to do whereas charging,” and station reliability.  

On a 1,000-point scale, person satisfaction with public Degree Two charging stations dropped all the way down to 633 from its earlier rating of 643 in 2021, which was the primary yr that JD Energy performed this survey. DC quick charging (DCFC) remained flat throughout each years, at 674.

Moreover, the research discovered the next rankings amongst Degree Two public charging networks in 2022: 

  1. Tesla Vacation spot (680) 
  2. Volta (667) 
  3. ChargePoint (639) 

When it comes to DCFC, Tesla Superchargers have been the clear winner, with a rating of 739 factors. JD Energy notes that this community is the one one which stands out above the trade common when it comes to person satisfaction. 

The 2023 Plug In America survey spoke to each present EV homeowners and folks desirous about shopping for EVs. It discovered that round 90 p.c of the present EV homeowners surveyed have been “typically happy” with their purchases. Nonetheless, they reported dissatisfaction with the present state of public charging networks within the US. A full 46 p.c of customers who depend on public DCFC networks referred to as damaged chargers “a serious concern” and/or “a deal-breaker for utilizing this community.” 

Plug In America 2023 Survey - Public DC Fast Charging Networks Satisfaction Scores

Plug In America 2023 Survey – Public DC Quick Charging Networks Satisfaction Scores

Plug In America 2023 Survey - Issues By Public Charging Network

Plug In America 2023 Survey – Points By Public Charging Community

The Sticky Subject of Public EV Charging Community Uptime 

Like different issues (charging requirements, strategies of fee, apps), a single commonplace to measure public EV charging community uptime doesn’t at present exist. In line with ChargePoint, the corporate “measures station uptime because the portion of time every particular person charging port is working, as a driver pulling in for a cost would anticipate, not averaged throughout a financial institution of charging stations at a single handle.”  

It goes on to say that by this metric, its public community in North America and Europe delivers 96 p.c uptime. The corporate additionally claims a fair increased fee of uptime for ChargePoint Guarantee prospects (a plan it presents for companies), at 98 p.c uptime. 

One other essential issue concerning the US community is the brand new Bipartisan Infrastructure Legislation underneath the Biden-Harris administration. The phrases of the legislation cowl quite a lot of EV charging and battery-related matters, together with a $7.5 billion funding in bolstering EV charging infrastructure throughout the nation.  

To qualify for federal funding, nonetheless, corporations should meet sure necessities. For one, qualifying EV chargers have to be constructed within the US. That features the manufacturing of iron or metal housings for the chargers, in addition to closing meeting. An extra stipulation states that not less than 55 p.c of parts concerned in constructing these EV chargers have to be manufactured domestically by July 2024. 

One other main requirement is that federally funded charging networks should meet a minimal of 97 p.c uptime—which is one p.c above the place ChargePoint’s inside data present its community at this time. ChargePoint at present hosts a Nationwide Electrical Car Infrastructure (NEVI) System Program data web page providing companies data on partnership with ChargePoint to put in DC quick charging stations and qualify for the NEVI (and different) incentive packages.